Refund policy — OcularFlow

1 · What you are buying

You buy an annual license to access OcularFlow. A single plan, with no tiers and no extras.

The amount, the currency, the taxes and whether the license renews by itself are shown before you pay, on the payment screen.

2 · Before the period, three things that already happen today

These three do not depend on any pending decision: they are how the program works.

2.1 · If the safety filter blocks you, nothing is charged

The three health questions are answered before payment. If your answers point to something that needs looking at, the platform closes the purchase and refers you to a professional. In that case there is no registration and no charge, so there is nothing to refund.

It is not a warning you can skip: the check is done by the server, and no license is created without it.

2.2 · Cancelling does not take your access away

When you cancel, automatic renewal is switched off and your access runs to the end date you already had. We do not cut you off the same day.

Cancelling and asking for a refund are different things: cancelling means stopping renewal; a refund means getting your money back.

2.3 · Renewal starts when the previous period ends

Periods run one after another, they do not overlap. If you renew before the current period ends, the new one starts where the previous one finishes. No days are lost and none are given away.

3 · Refunding the license

3.1 · The period

You can ask for a refund within 14 calendar days from the day the payment is confirmed and access is activated.

3.2 · How to ask

write to [email protected] from your account's email address, or on WhatsApp, and say so. You do not have to explain why: within the 14 days the reason does not matter and is not asked

At a minimum, the procedure has to make clear:

• Where to ask. Today the only route that exists is writing to [email protected]: there is no refund button in the app.
• From which address. From the account's email address, which is the only thing that identifies a person on this platform (there are no passwords).
• What you have to say. Whether a reason is needed or not.
• How quickly we reply. two working days.

3.3 · How the money is returned

the same payment method used to pay. It is not refunded as credit, coupons or extra months of access, within ten days from our accepting the request. How long it then takes to show on your statement depends on your bank or card, not on us of our accepting the request.

The usual thing is to refund by the same means used to pay, but that depends on the gateway we choose, so it stays a placeholder and not a promise.

3.4 · What happens to your access

When a refund is accepted, access is closed. You cannot have both the money and the license.

Your data is not deleted automatically because of a refund: if you also want it deleted, say so in the same email and it is handled under the privacy policy (https://ocularflow.com/legal/privacidad).

4 · Partial refund of a period already started

no. Within the 14 days the full amount of the annual fee is refunded; it is not prorated for the days used

A choice has to be made between two positions, and both are defensible:

• All or nothing. Within the period, the full amount is refunded; after the period, nothing is. It is the simplest to explain and the easiest to carry out.
• Pro rata. After the period, the proportional part of the unused period is refunded. It is more generous and considerably harder to calculate correctly when there are chained periods, complimentary access or codes involved.

Whichever it is, it has to be written down before the first cent is charged.

5 · When there is no refund

• Access that was not paid for. A license that came in through a gift code, as a courtesy or through the owner's account has not generated a charge, so there is nothing to refund. The program distinguishes these four origins.
• Periods already fully used, subject to whatever is decided in section 4.
• Accounts closed for breaching the terms of use, subject to whatever is decided in if the service does not work because of us, the right to claim does not end after 14 days: the periods in article 26 of the Consumer Defense Code apply.
• And there is no refund of something that was not bought: if the filter blocked you, there was never a charge.

6 · What a refund does not change

Refunding your money does not change what the legal notice (https://ocularflow.com/legal/aviso-legal) and the privacy policy (https://ocularflow.com/legal/privacidad) say. In particular, OcularFlow is not a healthcare service, it does not diagnose and it does not replace a professional, whether or not the amount has been refunded.

7 · Contact

To ask for a refund or to ask anything about this document: [email protected].

Version of 2026-09-15.

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